Error code PEPPOL-EN16931-R010
The buyer's Peppol address is missing
Peppol invoices must contain the buyer's electronic address (BT-49), their Peppol ID.
The official rule
“Buyer electronic address MUST be provided”
Official text, in the language the rule set publishes it in.
Common causes
- The customer's Peppol ID is not filled in.
- The customer is a private person, who has no Peppol ID.
- The invoice was created for sending by email, not via Peppol.
How to fix it
- Look up the customer's Peppol ID (for example with our Peppol check) and add it to the customer.
- Send private customers the invoice by email instead.
Where to fix it in your software
- Teamleader Focus: Company page › … Company information › Invoicing preferences › Send invoices via Peppol to (help page)
- Exact Globe+: Financieel › Debiteuren › Onderhouden › Financieel › BTW › Type E-facturatie-identificatie (help page)
- Odoo: Accounting › Customers › Customers › Accounting › Electronic Invoicing › Peppol Endpoint (help page)
From each provider's own help page, read on 25 October 2026. Menus can change; we are not linked to these providers.
Wrong vs. right (UBL)
Wrong
<cac:AccountingCustomerParty>
<cac:Party>
<cac:PostalAddress>…</cac:PostalAddress>Right
<cac:AccountingCustomerParty>
<cac:Party>
<cbc:EndpointID schemeID="…">0898765475</cbc:EndpointID>
<cac:PostalAddress>…</cac:PostalAddress>